Krikia IO's Privacy Policy — Your Data Is Safe With Us

1. Introduction

Krikia io ("we", "us", or "the Platform") is a trusted online Sports Betting platform for members in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the krikia io website or app, you agree to this Privacy Policy. If you do not agree, please refrain from using our services. We are committed to communicating our data practices in plain, straightforward language — no fine print, no hidden agendas.

This policy applies to all krikia io services — including the website, mobile app, Live Chat, email, and all other communication channels. Our support team is always ready to help with any questions.

2. What Information We Collect

Krikia io only collects information that is genuinely necessary to provide our services. We do not collect excessive or unnecessary data.

All of the above information is collected securely by krikia io and used only for specified purposes. We never collect your religion, political views, or any other sensitive personal information.

3. How We Collect Your Data

Krikia io collects information through various methods. Each approach is transparent and based on your consent:

• During registration — you provide your name, email, mobile number, and other details directly.
• During identity verification — a copy of your National ID or passport.
• During transactions — payment method details are recorded automatically.
• While using the platform — technical information collected via cookies and log files.
• During support interactions — anything you share via chat or email.
• From third-party verification services — solely for identity confirmation.

Krikia io will never call you or ask for information through unsolicited messages. If someone contacts you claiming to be from krikia io and requests your details, it may be fraudulent — please notify us immediately.

4. How We Use Your Information

Krikia io uses your data only for specific, legitimate purposes. Details are outlined below:

• To inform you about promotional offers and bonuses (you can opt out at any time).
• To meet legal obligations — including KYC and AML requirements.
• To provide support services and resolve complaints.

5. Information Sharing Policy

That said, in certain limited circumstances krikia io may share information with third parties — and this is done with complete transparency:

• Payment Processors: Payment providers such as Mobile Pay, Nagad, and Rocket receive the information necessary to complete transactions.
• Identity Verification Services: Certain information may be shared with approved verification agencies for the KYC process.
• Legal Authorities: Information may be disclosed to comply with legal obligations under court orders or government directives.
• Fraud Prevention Agencies: Cooperating with regulatory authorities to prevent cybercrime and financial fraud.

In all such cases, krikia io ensures that third parties comply with proper privacy standards and use your data solely for the specified purpose.

6. Data Security Measures

Krikia io uses industry-leading technology to keep your data secure. Our security infrastructure is regularly tested and updated.

• SSL/TLS Encryption: All data transfers across the website and app are conducted through encrypted channels.
• AES-256 Storage Encryption: All sensitive data we store is secured with high-level encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• 24/7 Security Monitoring: The system is continuously monitored to detect any unusual activity.
• Access Control: Staff are granted access only to the data necessary for their specific role.
• Regular Security Audits: System vulnerabilities are tested by independent external experts.

Please keep in mind — no method of transmission over the internet is 100% secure. That's why we encourage you to use a strong password and never share it with anyone.

7. Cookies & Tracking

Krikia io uses cookies to keep the website running smoothly and to improve your experience. We only use essential cookies.

• Essential Cookies: Essential for maintaining your login session and ensuring platform security.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytics Cookies: To anonymously understand which parts of the platform are used most.

You can disable cookies through your browser settings, though some features may not function properly. krikia io does not use any third-party advertising tracking cookies.

8. Your Rights

You have a number of important rights regarding your information on krikia io. We respect these rights and are here to help you exercise them:

To exercise any of these rights, email us at support@krikiaio.com or reach out via live chat. We aim to respond within 30 business days.

9. Data Retention

Krikia io does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information — for the full duration your account is active, plus 5 years after closure.
• Transaction history — 7 years, as required by law.
• Support conversations — 2 years.
• Technical logs — 90 days.
• Cookie data — deleted at end of session or after a maximum of 1 year.

Once the retention period ends, data is securely deleted or anonymized. Certain information may be kept longer where required by law.

10. Minor Protection

If we become aware that information has been collected from a minor, the account will be immediately closed and the data deleted. If you believe your child has registered on krikia io, please contact us right away.

11. Policy Changes

Krikia io may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we will send a notification to your registered email or mobile number. Continued use of krikia io after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

12. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

We typically respond within 24 to 48 hours. For urgent matters, live chat is the fastest option.